La démarche Smart City comme nouveau cadre d'intégration des méthodes issues du génie industriel dans les chaînes logistiques de la fonction publique

Abstract : The public sector is a domain in perpetual transformation, due to current economic pressure and constant technological progress. This is particularly the case in Urban Communities, where employees are under intense pressure, notably by the need to ensure services of high quality to their users while minimizing the costs incurred, but also because of the necessity to develop new skills to meet the new requirements of the sector. Current projects involving multiple technologies, the need to work in synergy with the territorial actors becomes essential for the management of the public sector supply chains. The field of industrial engineering has developed various methods which can address these new needs for the public sector. These methods include various theories and practices going from continuous improvement to Supply Chain Management, including customer relationship management. These practices aim above all at improving the coordination and integration of all activities necessary to the development of a product or service. The emergence of new approaches, such as the Smart City, legitimizes the application of industrial methods for the management of services answering the general interest of a territory. Consequently, the objective of this work is to adapt to the Urban Communities of the methods derived defined in industrial engineering and to integrate the approach of Smart City to improve the synergy between the partners, while increasing the productivity of the organization in the supply of more efficient public services.
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Gautier Aubourg. La démarche Smart City comme nouveau cadre d'intégration des méthodes issues du génie industriel dans les chaînes logistiques de la fonction publique. Autre. Institut National Polytechnique de Toulouse (INP Toulouse), 2017. Français. ⟨NNT : 2017INPT0102⟩. ⟨tel-01843234⟩

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