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Using Social Media Data in Emergency Management: A Proposal for a Socio-Technical Framework and a Systematic Literature Review

Abstract : Data represents an essential resource to the management of emergencies: organizations have been growingly investing in technologies and resources to lever data as an asset before, during, and after disasters and emergencies. However, research on data usage in emergency management remains fragmented, preventing practitioners and scholars from approaching data comprehensively. To address this gap, this research in progress consists of a systematic review of the literature in a two-steps approach: we first propose a socio-technical framework and use it in an exploratory mapping of the main topics covered by the literature. Our preliminary findings suggest that research on data usage primarily focuses on technological opportunities and affordances and, hence, lacks practical implementation aspects in organizations. The expected contribution is double. First, we contribute to a more comprehensive understanding of data usage in emergency management. Second, we propose future avenues for research on data and resilience.
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Conference papers
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https://hal-mines-albi.archives-ouvertes.fr/hal-03852706
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Submitted on : Tuesday, November 15, 2022 - 10:17:28 AM
Last modification on : Tuesday, November 22, 2022 - 3:09:00 AM

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  • HAL Id : hal-03852706, version 1

Citation

Anouck Adrot, Samuel Auclair, Julien Coche, Audrey Fertier, Cécile Gracianne, et al.. Using Social Media Data in Emergency Management: A Proposal for a Socio-Technical Framework and a Systematic Literature Review. ISCRAM 2022 - 19th International Conference on Information Systems for Crisis Response and Management, May 2022, Tarbes, France. p. 470-479. ⟨hal-03852706⟩

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