Making Decisions in Highly Uncertain and Opportunistic Environments: Towards a Decision Support System for Sales and Operations Planning

Danielle Fakhry (1) , Raphaël Oger (1) , Matthieu Lauras (1)

1 CGI - Centre Génie Industriel

Sales and Operations Planning (S&OP) is a methodology used by most companies to make planning decisions on a medium-term horizon. This methodology and associated tools have been designed for a relatively stable environment. However, this assumption is not relevant anymore, and practitioners face difficulties to perform S&OP in highly uncertain and opportunistic environments. Therefore, this paper proposes to pave the way towards a solution to these difficulties, by introducing a conceptual framework for designing a decision support system for performing S&OP in highly uncertain and opportunistic environments. The paper concludes with a set of research avenues to make it real.

Mots clés: Sales and operations planning; S&OP; decision support systems; risk management; uncertainty; decision-making process; information system; MRP II; supply chain management Sales and operations planning; supply chain management

Domaines: Sciences de l'ingénieur [physics]

Danielle Fakhry, Raphaël Oger, Matthieu Lauras. Making Decisions in Highly Uncertain and Opportunistic Environments: Towards a Decision Support System for Sales and Operations Planning. MIM 2022 - 10th IFAC Conference on Manufacturing Modelling, Management and Control, Jun 2022, Nantes, France. pp.79 - 84, ⟨10.1016/j.ifacol.2022.09.371⟩. ⟨hal-03833267⟩