Actionability in a Situation Awareness world: Implications for social media processing system design

Julien Coche (1) , Jess Kropczynski (2) , Aurélie Montarnal (1) , Andrea Tapia (3) , Frederick Benaben (1)

1 CGI - Centre Génie Industriel
2 UC - University of Cincinnati
3 Penn State - Pennsylvania State University

The field of crisis informatics now has a decade-long history of designing tools that leverage social media to support decision-makers situation awareness. Despite this history, there remains few examples of these tools adopted by practitioners. Recent fieldwork with public safety answering points and first responders has led to an awareness of the need for tools that gather actionable information, rather than situational awareness alone. This paper contributes to an ongoing discussion about these concepts by proposing a model that embeds the concept of actionable information into Endsley's model of situation awareness. We also extend the insights of this model to the design implications of future information processing systems.

Mots clés: Actionable Information; Situation Awareness; Social Media; Crisis Management

Domaines: Sciences de l'ingénieur [physics]

Julien Coche, Jess Kropczynski, Aurélie Montarnal, Andrea Tapia, Frederick Benaben. Actionability in a Situation Awareness world: Implications for social media processing system design. ISCRAM 2021 - 18th International conference on Information Systems for Crisis Response and Management, May 2021, Balcksburg (online), United States. p.994-1001. ⟨hal-03295498⟩