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Conference Papers Year : 2021

Actionability in a Situation Awareness world: Implications for social media processing system design

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Julien Coche
Jess Kropczynski
  • Function : Author
  • PersonId : 1105982
Aurélie Montarnal
Andrea Tapia
  • Function : Author
  • PersonId : 1025669
Frederick Benaben

Abstract

The field of crisis informatics now has a decade-long history of designing tools that leverage social media to support decision-makers situation awareness. Despite this history, there remains few examples of these tools adopted by practitioners. Recent fieldwork with public safety answering points and first responders has led to an awareness of the need for tools that gather actionable information, rather than situational awareness alone. This paper contributes to an ongoing discussion about these concepts by proposing a model that embeds the concept of actionable information into Endsley's model of situation awareness. We also extend the insights of this model to the design implications of future information processing systems.
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Dates and versions

hal-03295498 , version 1 (22-07-2021)

Identifiers

  • HAL Id : hal-03295498 , version 1

Cite

Julien Coche, Jess Kropczynski, Aurélie Montarnal, Andrea Tapia, Frederick Benaben. Actionability in a Situation Awareness world: Implications for social media processing system design. ISCRAM 2021 - 18th International conference on Information Systems for Crisis Response and Management, May 2021, Balcksburg (online), United States. p.994-1001. ⟨hal-03295498⟩
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