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Actionability in a Situation Awareness world: Implications for social media processing system design

Abstract : The field of crisis informatics now has a decade-long history of designing tools that leverage social media to support decision-makers situation awareness. Despite this history, there remains few examples of these tools adopted by practitioners. Recent fieldwork with public safety answering points and first responders has led to an awareness of the need for tools that gather actionable information, rather than situational awareness alone. This paper contributes to an ongoing discussion about these concepts by proposing a model that embeds the concept of actionable information into Endsley's model of situation awareness. We also extend the insights of this model to the design implications of future information processing systems.
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https://hal-mines-albi.archives-ouvertes.fr/hal-03295498
Contributor : Imt Mines Albi Imt Mines Albi <>
Submitted on : Thursday, July 22, 2021 - 10:46:55 AM
Last modification on : Wednesday, July 28, 2021 - 3:13:01 AM

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Julien Coche, Jess Kropczynski, Aurélie Montarnal, Andrea Tapia, Frederick Benaben. Actionability in a Situation Awareness world: Implications for social media processing system design. ISCRAM 2021 - 18th International conference on Information Systems for Crisis Response and Management, May 2021, Balcksburg (online), United States. p.994-1001. ⟨hal-03295498⟩

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