M. Aupetit and . Imran, Interactive Monitoring of Critical Situational Information on Social Media, Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management, pp.673-683, 2017.

P. Díaz, I. Aedo, M. Romano, and T. Onorati, Supporting Citizens 2.0 in Disasters Response, Proceeding of MeTTeG, pp.79-88, 2013.

N. Dufty, Engagement or Education, The Australian Journal of Emergency Management, vol.26, pp.34-39, 2011.

, Management of citizens & volunteers: the social media contribution in crisis situation, ) Proceedings of the 15th ISCRAM Conference, pp.2018-2021, 2018.

V. Lanfranchi, S. Mazumdar, and F. Ciravegna, Visual design recommendations for situation awareness in social media, ISCRAM 2014 Conference Proceedings -11th International Conference on Information Systems for Crisis Response and Management, pp.792-801, 2014.

L. Ngamassi, A. Malik, J. Zhang, and E. D. , Social Media Visual Analytic Toolkits for Disaster Management: A Review of the Literature, Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management, pp.786-797, 2017.

L. Palen, K. M. Anderson, G. Mark, J. Martin, D. Sicker et al., A vision for technology-mediated support for public participation and assistance in mass emergencies and disasters, Proceedings of the 2010 ACM-BCS Visions of Computer Science Conference (ACM-BCS '10), p.12, 2010.

C. Rizza, G. Pereira, and Â. , Building a resilient community through social network: Ethical considerations about the 2011 Genoa floods, ISCRAM 2014 Conference Proceedings -11th International Conference on Information Systems for Crisis Response and Management, pp.294-298, 2014.

M. Romano, T. Onorati, P. Díaz, and A. I. , Improving emergency response: Citizens performing actions, ISCRAM 2014 Conference Proceedings11th International Conference on Information Systems for Crisis Response and Management, pp.170-174, 2014.

J. N. Sutton, L. Palen, and I. Shklovski, Backchannels on the front lines: Emergent uses of social media in the 2007 Southern California Wildfires, Proceedings of the 5th International ISCRAM Conference, pp.624-631, 2008.

A. H. Tapia, K. A. Moore, J. , and N. J. , Beyond the Trustworthy Tweet: A Deeper Understanding of Microblogged Data Use by Disaster Response and Humanitarian Relief Organizations, Proceedings of the 10th International ISCRAM Conference, pp.770-778, 2013.

M. Taylor, G. Wells, G. Howell, R. , and B. , The role of social media as psychological first aid as a support to community resilience building. A Facebook study from 'Cyclone Yasi Update, The Australian Journal of Emergency Management, vol.27, issue.1, pp.20-26, 2012.

H. Watson and R. Finn, Privacy and ethical implications of the use of social media during a volcanic eruption: some initial thoughts, Proceedings of the 10th International ISCRAM Conference, pp.416-420, 2013.