A breakthrough business process management approach based on IT support

Manon Froger (1, 2) , Frederick Benaben (1) , Sébastien Truptil (1) , Nicolas Boissel-Dallier

1 CGI - Centre Génie Industriel
2 Iterop

30 years after its beginning, and despite its uncontested benefits, the Business Process Management (BPM) worldwide maturity level is still very week. This observation exposes the increasing need of supporting more efficiently the industrial implementation of a BPM approach. As a matter of fact, remaining competitive and getting certifications mainly caused company processes to reach a certain level of complexity making the modelling stage too complex to be made by anyone, like it used to be and would probably remain. The following PhD subject believes that an adequate IT tool could support the BPM approach, and especially its modelling stage, by handling structural information for the designer: from Business Internal Information to External Regulation. The project has the objective to create an assistant capable of generating a process cartography (composed of multiple business processes) following given rules, helping business reaching defined goals, and corresponding to previously input resources, missions or skills. To fully explore the impact of the resulting assistant in an industrial context, every future development will also be completed with a business oriented user interfaceand will be tested in the field.

Mots clés: BPM approach; IT support; Process Model Generation

Domaines: Sciences de l'ingénieur [physics]

Manon Froger, Frederick Benaben, Sébastien Truptil, Nicolas Boissel-Dallier. A breakthrough business process management approach based on IT support. POEM 2017 - 10th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modelling, Nov 2017, Leuven, Belgium. p.25-33. ⟨hal-01696059⟩