Smart city projects and improvement of public service supply chains

Gautier Aubourg (1, 2, 3) , Jacques Lamothe (4, 2) , François Galasso (4, 2) , Bernard Grabot (3)

1 Toulouse Métropole
2 CGI - Centre Génie Industriel
3 LGP - Laboratoire Génie de Production
4 IMT Mines Albi - IMT École nationale supérieure des Mines d'Albi-Carmaux

The involvement in smart city initiatives is a key factor of changes in modern cities. It drives the integration of ICT, the development of collaborative behaviours, and the involvement of people in the life of the city. This paper is interested in the impact of such initiatives on the performance of public services and on the supply chains that provide these services. Based on the example of the Toulouse metropolis in France, it shows that smart city initiatives are becoming a vector for instilling continuous improvement in public services.

Mots clés: Internet of Services and Service Science; Smart City; ICT; Interoperability and sustainable enterprise

Domaines: Autre; Sciences de l'ingénieur [physics]

Gautier Aubourg, Jacques Lamothe, François Galasso, Bernard Grabot. Smart city projects and improvement of public service supply chains. IESM 2017 - 7th International Conference on Industrial Engineering and Systems Management, Université de Lorraine, Oct 2017, Saarbrücken, Germany. p. 81-86. ⟨hal-02389503⟩