Support to the Public Services Mutation Through Continuous Improvement in a French Metropolis

Abstract : Public services have their own principles and codes in order to address needs of general interest through the procurement of physical objects, information or services to various kinds of users. Characterized by a political context and a dedicated legal framework, public services have also specific constraints and objectives. This communication shows how continuous improvement methods born in an industrial context could be adapted for addressing the specificity of public service, especially in the new context of “Smart Cities”.
Type de document :
Communication dans un congrès
Hermann Lödding; Ralph Riedel; Klaus-Dieter Thoben; Dimitris Kiritsis; Gregor von Cieminski. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2017, Hamburg, Germany. Springer International Publishing, IFIP Advances in Information and Communication Technology, AICT-514 (Part II), pp.222-229, 2017, Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing
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Dernière modification le : mercredi 14 février 2018 - 14:41:27

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  • HAL Id : hal-01707269, version 1

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Gautier Aubourg, François Galasso, Bernard Grabot, Jacques Lamothe. Support to the Public Services Mutation Through Continuous Improvement in a French Metropolis. Hermann Lödding; Ralph Riedel; Klaus-Dieter Thoben; Dimitris Kiritsis; Gregor von Cieminski. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2017, Hamburg, Germany. Springer International Publishing, IFIP Advances in Information and Communication Technology, AICT-514 (Part II), pp.222-229, 2017, Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing. 〈hal-01707269〉

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